Transparency

Telemetry

T-IA Connect collects anonymous usage data to improve the product. Here is what we collect, what we don't, and how to disable everything.

What We Collect

  • Application and operating system version
  • Features used (action type only, never the content)
  • Errors and crashes encountered to improve stability
  • Startup information (detected TIA Portal versions, prerequisite status)
  • Quota usage statistics (counters only)

What We Do NOT Collect

  • ✕No personal data (no name, email, or identity)
  • ✕No source code or TIA Portal project content
  • ✕No file paths or network configuration
  • ✕No passwords or login credentials
  • ✕No content from your AI Copilot conversations

Data Security

  • Machine identifier is anonymized via SHA-256 hash before transmission - impossible to trace back to your computer
  • All communications are encrypted via HTTPS with certificate pinning (SPKI)
  • If transmission fails, the event is silently dropped with no impact on the application
  • In debug or development mode, no telemetry is sent

How to Disable Telemetry

Usage events can be disabled with a single click in the application settings:

Settings → General → TelemetryEnabled = false

Startup pings (app version, prerequisite status) remain active to help diagnose installation issues. They contain no personal data.